Fake news inquiry to review social networks' complaints procedures
Summary
MP's will examine whether new offences should be created to improve the way social media companies handle complaints after Facebook's failure to remove sexualised images of children. Damien Collins, Chair of CMS (Culture, Media and Sport Committee) said Facebook's failure was "disturbing" and suggested its complaints system was 'inadequate' which was reported as part of a BBC documentary. The CMS will decide if new legislation should be put in place to hold social media companies responsible. D Collins said "Should there be an offence for failure to act on a referral?" to the Oxford Media Convention on Wednesday 8th March. He believes it will create a massive incentive for social media companies to improve procedures.
Key Statistics
- Facebook was in breach of its own community policy when it decided to remove just 18 of the 100 images flagged by a BBC Reporter.
My Opinion
I think that something should definitely be done to hold social media companies to account in such instances as proven by Facebook's response to the images that were flagged they do not take complaints seriously enough. If social media companies know that there is a legislation in place which could potentially tarnish their name if they were found in breach of it then they are more likely to improve processes because no company wants their customers to have a bad image of them.
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